Privacy policy

Privacy Policy

1. Introduction

At Soundary Markets, we respect your privacy and are committed to protecting your personal information. This Privacy Policy ("Policy") explains how we collect, use, and safeguard your personal information when you visit our website or use our online store to purchase fresh groceries, organic produce, and everyday essentials ("Service").

2. Information We Collect

2.1. Personal Information

We may collect personal information, such as your:

Name

Address

Email address

Phone number

Account credentials (username and password)

Note: All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties

2.2. Non-Personal Information

We may also collect non-personal information, such as:

Browser type and version

Operating system

IP address

Referral source

Usage data (e.g., pages viewed, time spent on our site)

3. How We Use Your Information

We use the information we collect for the following purposes:

To process your orders and payments

To deliver products to your specified address

To communicate with you about your orders, promotions, and updates

To improve our Service and personalize your experience

To comply with legal obligations and enforce our terms and conditions

4. How We Share Your Information

We may share your information with third parties in the following situations:

Service Providers:

We may share your information with service providers who assist with payment processing, and delivery services.

Business Transfers:

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

Legal Compliance:

We may share your information when required by law or to respond to legal requests (e.g., court orders, subpoenas).

Note: We will not pass any debit/credit card details to third parties

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files that are stored on your device.

It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.

You can configure your browser to refuse cookies, but doing so may limit certain features of our Service.

6. Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no data transmission over the internet is completely secure, so we cannot guarantee absolute security.

Note: We take appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However, (https://soundarymarkets.com/) cannot guarantee the security of any information that is disclosed online.

The https://soundarymarkets.com/ is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

Access:

You can request access to your personal information that we hold.

Correction:

You can request corrections to inaccurate personal information.

Deletion:

You can request the deletion of your personal information, subject to legal obligations.

Opt-Out:

You can opt-out of receiving promotional communications.

If you wish to exercise any of these rights, please contact us at soundarymarket@gmail.com. Mobile Number: +971 52 556 7511.

8. Children's Privacy

Our Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you believe we have collected personal information from a child under 13, please contact us, and we will take appropriate action.

9. Changes to This Policy

We reserve the right to update this Policy from time to time. We will notify you of significant changes by posting a notice on our website or by email. Your continued use of our Service after any changes constitutes your acceptance of the updated Policy.

Note: The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, the Customers are encouraged to frequently visit these sections to be updated about the changes on the website. Modifications will be effective on the day they are posted.

10. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at soundarymarket@gmail.com. Mobile Number: +971 52 556 7511.