Terms and Payment Policy

1. Introduction

Welcome to Soundary Markets, where we offer fresh groceries, organic produce, and everyday essentials. These Terms and Conditions ("Terms") govern your access to and use of our website and services (collectively, the "Service"). By accessing or using our Service, you agree to these Terms.

2. User Conduct

SOUNDARY MARKET FZ LLC maintains the https://soundarymarkets.com/ 

Visa or MasterCard debit and credit cards in AED will be accepted for payment.

We will not trade with or provide any services to OFAC (Office of Foreign Assets Control) and sanctioned countries in accordance with the law of UAE

Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website.

Cardholder must retain a copy of transaction records and Merchant policies and rules.

2.1. Eligibility

To use our Service, you must be at least 18 years of age. By using our Service, you confirm that you meet this age requirement.

2.2. Prohibited Activities

You agree not to:

Use the Service for unlawful or fraudulent purposes.

Violate any applicable laws or regulations.

Interfere with other users' enjoyment of the Service.

Use automated systems or bots to access or interact with the Service without permission.

3. Account Registration and Security

To access certain features of our Service, you may need to create an account. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. Notify us immediately if you suspect unauthorized use of your account.

4. Products and Availability

4.1. Product Descriptions

We aim to provide accurate descriptions of our products, but errors may occur. We do not guarantee that product descriptions are accurate, complete, or error-free.

4.2. Product Availability

Product availability is subject to change without notice. We reserve the right to discontinue any product at any time.

5. Ordering and Payments

5.1. Ordering

When placing an order, you agree that you are legally authorized to purchase the products. All orders are subject to acceptance by us. We reserve the right to refuse or cancel any order.

5.2. Payments

Payments must be made using accepted payment methods. You authorize us to charge your chosen payment method for all purchases. All prices are in AED and include applicable taxes unless stated otherwise.

6. Shipping and Delivery

6.1. Shipping

We offer various shipping options. Shipping costs and delivery times may vary based on your location and the products ordered. Please see our Shipping Policy for more information.

6.2. Delivery

We will make every effort to deliver your order within the estimated delivery time. However, we are not responsible for delays caused by unforeseen circumstances.

7. Returns and Refunds

7.1. Returns

We accept returns under certain conditions. Please review our Returns Policy for more information on our return procedures and timeframes.

7.2. Refunds

Refunds are issued at our discretion. If you believe you are entitled to a refund, please contact our customer service team. Refunds may take a few business days to process.

8. Limitation of Liability

8.1. Disclaimer of Warranties

The Service is provided "as-is" and "as available," without any warranties, express or implied. We do not guarantee that the Service will be error-free or uninterrupted.

8.2. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages arising from the use of the Service or products. Our total liability for any claim shall not exceed the amount paid for the products.

9. Privacy Policy

Your use of the Service is subject to our [Privacy Policy], which outlines how we collect, use, and protect your personal information.

10. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of significant changes by posting a notice on our website or by email. Your continued use of the Service after such changes constitutes your acceptance of the new Terms.

11. Governing Law and Dispute Resolution

United Arab of Emirates is our country of domicile” and stipulate that the governing law is the local law. All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in U.A.E

12. Contact Information

If you have any questions or concerns about these Terms, please contact us at soundarymarket@gmail.com.